Join our fun and passionate team here at The Finders Keepers! Jobs will be posted here when they are open.

Community Support Specialist 

If you’re a go-getter, and can see that picking up a phone can get things moving faster than waiting for emails to ping; we need you! You’re a bright spark with exceptional customer service skills. You’re willing to answer inquiries and help solve any challenge from our growing community. 

You’ll have to be tech savvy as you swing between a few different platforms on the daily and help problem solve with a huge amount of stakeholders. customers, sellers, stallholders and buyers. 

In a nutshell, you’re unflappable with tech and can stay focused with multiple tabs open. You’re a problem solver! We’ll most likely find you knee deep in a spreadsheet and you’re a self-confessed admin geek! When we ask your friends about you they say you’re bubbly, warm and a people person. That’s why you love helping others out of a pickle. Sound familiar?

This is a permanent full-time role 38 hours per week based in Byron Bay. The role will also involve travelling with our team during event periods. Please note, this role does not accept remote applications. 

APPLICATION DETAILS:

1. Read the full job description and send a cover letter that MUST include responses to the following 3 questions. Your letter should also address why you think you are the best fit for this role. 

• Q1: Discuss how your judgement and understanding shows empathy in challenging situations.
• Q2: Explain how problem solving is a powerful skill that you possess in your work.
• Q3: Describe an example of how a past experience has impacted positively or developed understanding within a community.

2. Accompany the cover letter with an up-to-date resume that outlines your most current and relevant experience. Please ensure that the resume includes your current location of residence, date of birth, relevant contact details and recent references.

3. In your submission email, let us know your current working situation and when you would be able to be interviewed, how much notice you would require to your current employer (if relevant).

Please send all the above documents to us in preferred format PDF files, email only to jobs@thefinderskeepers.com by 5pm on Monday 22nd July.

SELECTION CRITERIA: What our panel will be looking for!

• Demonstrated experience and Strong Customer Service Role and/ or Admin experience, skills, training and background
• Minimum 3-5 years experience in highly supportive Admin role, management role or something similar.
• Successive history and/or confidence working collaboratively with a variety of different customers to troubleshoot positive outcomes;
• Excellent communication skills; First-rate interpersonal, written and verbal skills, with the ability to present ideas and information clearly to a range of stakeholders/customers;
• Experience using project management and customer service software with small teams, in particular, Cloud-based software would be ideal (Asana and Freshdesk experience preferred), as well as experience with full G Suite. We’d require you to be agile with tech and working on remote communications with a dispersed team and love databases;
• Ability to think strategically and work under pressure. Can you keep calm in times of conflict and continue to problem solve with an empathetic edge?
• Keen interest in design, culture and industry developments.
• Demonstrated initiative, excellent self-led administration, management and database skills.
   

ABOUT THE FINDERS KEEPERS

The Finders Keepers started as a design market. Founded in 2008, the Finders Keepers features the work of independent makers and designers from across Australia. It has now grown to be Australia's leading design market with events held in Sydney, Brisbane and Melbourne. 

The Finders Keepers market currently promotes and supports over 1200 sellers each year. It’s more of a festival than a market with events combining design, art, good food, live music and a fun community spirit under one awesome roof.

Attracting tens of thousands of visitors to each event, the markets provide a retail shopping event to the general public like no other.  With something for everyone, our events cater to shoppers mindful of conscious consumerism, and those seeking to actively support small, local businesses.
Finders Keepers are on the cusp of expanding their curated marketplace to include an online marketplace. This means our customers, sellers, buyers and visitors will drastically increase. 

We know that to move our organisation forward into the next decade we need to grow our team. We need a person who can take direction and work closely with our current Community and Customer Support team to make this role their own and grow with our nimble fast paced company.